Career Opportunities in Financial Restructuring

1 day ago

Athens, Attica, Greece beBeeRestructurer Full time

Job Title: Financial Solutions Specialist

 

The primary role of the Financial Solutions Specialist is to act as the initial point of contact for customers or debtors, providing guidance on payment and restructuring options within a structured and ethical framework.

 

Main Responsibilities:

  • Manage inbound and outbound calls to understand client needs and propose suitable financial solutions and restructuring plans.
  • Gather and record accurate information regarding the customer's financial situation to support the development of tailored solutions.
  • Coordinate with internal departments to facilitate the implementation of agreed modifications.
  • Communicate approved solutions and arrange the signing of related contracts through our network.
  • Ensure compliance with company policies, the Code of Conduct, and regulatory standards, with a focus on reducing customer complaints.

 

Requirements:

 

Education, Experience, and Technical Skills:

  • A bachelor's degree in Economics, Banking, or a related field is considered an asset.
  • At least 2 years of experience in a call center role related to collections, with involvement in managing disputed portfolios and restructuring arrangements.
  • Proficient written and verbal communication skills in Greek; English language skills are considered an asset.
  • Computer literate, with advanced knowledge of MS Office applications.

 

Key Competencies:

  • Interpersonal and communication skills applicable across various organizational levels
  • Negotiation skills aimed at reaching practical and sustainable agreements
  • Orientation toward results and completion of tasks
  • Active listening skills for effective client engagement
  • Ability to manage time and tasks within a dynamic and high-paced environment
  • Awareness and responsiveness to internal and external customer needs

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