
Customer Service Team Lead
1 day ago
CQS S.A. is a leader in customer relationship management services, partnering with top companies across various industries.
As a Team Leader, you will oversee inbound call center operations, drive performance, and foster a high-performing team culture.
Key Responsibilities- Lead and develop a team of Contact Center Representatives.
- Monitor and analyze Key Performance Indicators (KPIs), ensuring the team meets or exceeds performance targets.
- Provide training, mentorship, and feedback to enhance team skills and efficiency.
- Oversee daily operations, optimize schedules, and allocate resources effectively.
- Ensure quality assurance and customer satisfaction through regular monitoring and feedback.
- Prepare and present performance reports, identifying risks and opportunities for improvement.
- Maintain compliance with company policies and best practices.
- Bachelor's degree.
- Proven experience in a supervisory role within a call center environment.
- Strong leadership, coaching, and organizational skills.
- Results-driven mindset with excellent communication and negotiation abilities.
- Fluent English and advanced computer skills.
- Experience with call center software/tools is a plus.
- Completed military obligations (for male candidates).
- Competitive salary & performance-based bonuses.
- Private health insurance.
- Career advancement opportunities in a dynamic, modern work environment.
- Continuous training & professional development programs.
If you are ready to take your leadership skills to the next level, apply now.
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