Customer Service Team Lead

1 day ago


Athens, Attica, Greece beBeeLeadership Full time

CQS S.A. is a leader in customer relationship management services, partnering with top companies across various industries.

As a Team Leader, you will oversee inbound call center operations, drive performance, and foster a high-performing team culture.

Key Responsibilities
  • Lead and develop a team of Contact Center Representatives.
  • Monitor and analyze Key Performance Indicators (KPIs), ensuring the team meets or exceeds performance targets.
  • Provide training, mentorship, and feedback to enhance team skills and efficiency.
  • Oversee daily operations, optimize schedules, and allocate resources effectively.
  • Ensure quality assurance and customer satisfaction through regular monitoring and feedback.
  • Prepare and present performance reports, identifying risks and opportunities for improvement.
  • Maintain compliance with company policies and best practices.
Requirements
  • Bachelor's degree.
  • Proven experience in a supervisory role within a call center environment.
  • Strong leadership, coaching, and organizational skills.
  • Results-driven mindset with excellent communication and negotiation abilities.
  • Fluent English and advanced computer skills.
  • Experience with call center software/tools is a plus.
  • Completed military obligations (for male candidates).
What We Offer
  • Competitive salary & performance-based bonuses.
  • Private health insurance.
  • Career advancement opportunities in a dynamic, modern work environment.
  • Continuous training & professional development programs.

If you are ready to take your leadership skills to the next level, apply now.



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