IT Services Transformation Experts

1 day ago


Athens, Attica, Greece beBeeΒΕΛΤΙΩΣΗ Full time

Αναζητούμε Επαγγελματίες για Διευθυντική Ρόλο

Η KSM συνεχίζει να αναπτύσσεται στον χώρο της παροχής υπηρεσιών ψηφιακού μετασχηματισμού.

Ζητούνται επαγγελματίες διαφόρων επιπέδων εμπειρίας για μελλοντικά έργα IT Service Management.

Γνωρίστε τον Ρόλο:
  • IT Services Management Lead | Στρατηγικός υπεύθυνος ITSM. Καθοδηγεί ομάδες, εξασφαλίζει την ευθυγράμμιση των υπηρεσιών με τα πρότυπα (π.χ. ITIL, ISO), με βαθιά γνώση εργαλείων όπως το ServiceNow.
  • IT Services Management Manager | Επιβλέπει καθημερινές λειτουργίες ITSM. Βελτιστοποιεί διαδικασίες, παρακολουθεί KPIs, και συνεργάζεται διατμηματικά για συνεχή βελτίωση των υπηρεσιών.
  • IT Services Management Consultant | Παρέχει συμβουλευτική για την υλοποίηση/βελτίωση ITSM διαδικασιών. Εξειδίκευση σε ITIL, ServiceNow, και προσαρμογή λύσεων στις ανάγκες του οργανισμού.
Δραστηριότητες/ Αρμοδιότητες:
  1. Χαρτογράφηση και τυποποίηση διαδικασιών ITSM (Incidents, Problems, Changes).
  2. Εφαρμογή πλαισίου συνεχούς βελτίωσης με βάση KPIs και SLA reports.
  3. Διαχείριση και παρακολούθηση SLAs μεταξύ των τμημάτων IT και των επιχειρησιακών μονάδων, έλεγχος συμμόρφωσης.
  4. Δημιουργία αναφορών απόδοσης σε σχέση με τους στόχους των SLAs, και ανασκόπηση δεδομένων απόδοσης υπηρεσιών. Αναθεώρηση SLAs.
  5. Αξιολόγηση των υπηρεσιών IT Service Management, ανασκόπηση βάσει KPIs. Βελτιστοποίηση των διαδικασιών μέσω ανατροφοδότησης και αξιολόγησης.
  6. Υποστήριξη για πιστοποιήσεις (όπως ISO και ενσωμάτωση βέλτιστων πρακτικών ITIL).
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