
IT Services Transformation Experts
1 day ago
Αναζητούμε Επαγγελματίες για Διευθυντική Ρόλο
Η KSM συνεχίζει να αναπτύσσεται στον χώρο της παροχής υπηρεσιών ψηφιακού μετασχηματισμού.
Ζητούνται επαγγελματίες διαφόρων επιπέδων εμπειρίας για μελλοντικά έργα IT Service Management.
Γνωρίστε τον Ρόλο:- IT Services Management Lead | Στρατηγικός υπεύθυνος ITSM. Καθοδηγεί ομάδες, εξασφαλίζει την ευθυγράμμιση των υπηρεσιών με τα πρότυπα (π.χ. ITIL, ISO), με βαθιά γνώση εργαλείων όπως το ServiceNow.
- IT Services Management Manager | Επιβλέπει καθημερινές λειτουργίες ITSM. Βελτιστοποιεί διαδικασίες, παρακολουθεί KPIs, και συνεργάζεται διατμηματικά για συνεχή βελτίωση των υπηρεσιών.
- IT Services Management Consultant | Παρέχει συμβουλευτική για την υλοποίηση/βελτίωση ITSM διαδικασιών. Εξειδίκευση σε ITIL, ServiceNow, και προσαρμογή λύσεων στις ανάγκες του οργανισμού.
- Χαρτογράφηση και τυποποίηση διαδικασιών ITSM (Incidents, Problems, Changes).
- Εφαρμογή πλαισίου συνεχούς βελτίωσης με βάση KPIs και SLA reports.
- Διαχείριση και παρακολούθηση SLAs μεταξύ των τμημάτων IT και των επιχειρησιακών μονάδων, έλεγχος συμμόρφωσης.
- Δημιουργία αναφορών απόδοσης σε σχέση με τους στόχους των SLAs, και ανασκόπηση δεδομένων απόδοσης υπηρεσιών. Αναθεώρηση SLAs.
- Αξιολόγηση των υπηρεσιών IT Service Management, ανασκόπηση βάσει KPIs. Βελτιστοποίηση των διαδικασιών μέσω ανατροφοδότησης και αξιολόγησης.
- Υποστήριξη για πιστοποιήσεις (όπως ISO και ενσωμάτωση βέλτιστων πρακτικών ITIL).
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