Chief Efficiency Officer

1 day ago


Athens, Attica, Greece beBeeExcellence Full time
Head of Operational Excellence Opportunity

This is an exceptional chance to join a rapidly growing marketplace and drive efficiency across our fulfillment and post-delivery processes. As Head of Operational Excellence, you will lead strategic projects and enhance the customer and merchant experience.

Responsibilities:
  • Lead the design and execution of strategies to deliver a seamless, reliable post-order customer experience.
  • Drive innovation in fulfillment, including Express Delivery, Fulfilled by Skroutz, Skroutz Points, and Merchant recognition and compliance programs.
  • Set and achieve operational KPIs; proactively address issues to maintain high reliability.
  • Collaborate cross-functionally to refine policies aligned with user-centric approach.
  • Develop and empower a high-performing operational team.

Requirements:
  • 7+ years experience in operations, consulting, or related fields, with at least 3 years in leadership roles.
  • Proven success managing complex projects and large partner networks.
  • Strong analytical, problem-solving, and strategic planning capabilities.
  • Experience in fast-paced, high-growth environments, ideally within e-commerce or logistics.
  • Familiarity with Lean Operations or similar methodologies (a plus).

Benefits:
  • Competitive full-time salary.
  • Ongoing training and development.
  • Access to books, online courses, and relevant resources.
  • Top of the Line tools and equipment.
  • Private Medical Plan.
  • Hybrid Working.
  • Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga.
  • For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total).
  • Monthly childcare allowance for all Skroutz Parents.
  • Free Skroutz Plus subscription.


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