
Chief Efficiency Officer
1 day ago
This is an exceptional chance to join a rapidly growing marketplace and drive efficiency across our fulfillment and post-delivery processes. As Head of Operational Excellence, you will lead strategic projects and enhance the customer and merchant experience.
Responsibilities:
- Lead the design and execution of strategies to deliver a seamless, reliable post-order customer experience.
- Drive innovation in fulfillment, including Express Delivery, Fulfilled by Skroutz, Skroutz Points, and Merchant recognition and compliance programs.
- Set and achieve operational KPIs; proactively address issues to maintain high reliability.
- Collaborate cross-functionally to refine policies aligned with user-centric approach.
- Develop and empower a high-performing operational team.
Requirements:
- 7+ years experience in operations, consulting, or related fields, with at least 3 years in leadership roles.
- Proven success managing complex projects and large partner networks.
- Strong analytical, problem-solving, and strategic planning capabilities.
- Experience in fast-paced, high-growth environments, ideally within e-commerce or logistics.
- Familiarity with Lean Operations or similar methodologies (a plus).
Benefits:
- Competitive full-time salary.
- Ongoing training and development.
- Access to books, online courses, and relevant resources.
- Top of the Line tools and equipment.
- Private Medical Plan.
- Hybrid Working.
- Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga.
- For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total).
- Monthly childcare allowance for all Skroutz Parents.
- Free Skroutz Plus subscription.
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