
Croatian Customer Service Specialist
5 days ago
About the Role:
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We are seeking a Croatian-speaking Support Center Agent to join our team in Greece. In this role, you will provide high-quality support to our Croatian-speaking customers, resolving their inquiries and ensuring a seamless customer experience.
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This position offers a flexible hybrid work model, allowing you to split your time between our office and remote work.
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Provide customer support via phone, email, and chat in Croatian and English.
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Assist customers with product inquiries, technical issues, order management, and account-related questions.
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Troubleshoot and resolve customer concerns in a timely and efficient manner.
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Ensure customer satisfaction by providing clear, accurate, and empathetic responses.
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Accurately document and track customer interactions in our CRM system.
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Collaborate with internal teams (e.g., technical support, billing) to resolve more complex issues.
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Continuously improve customer service processes by sharing feedback and best practices.
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Requirements:
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Fluent in Croatian (native or near-native level) and proficient in English.
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Previous experience in customer support, call center, or a similar role is a plus.
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Strong communication, problem-solving, and interpersonal skills.
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Ability to work independently and collaboratively within a team.
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Comfortable using customer service software and CRM systems.
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Ability to remain calm and professional in high-pressure situations.
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Eligible to work in Greece.
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Preferred Qualifications:
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Experience with customer support platforms such as Zendesk, Freshdesk, or Salesforce.
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Knowledge of additional languages (e.g., Greek, Italian, Spanish) is a plus.
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Familiarity with technical troubleshooting or product support.
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What We Offer:
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A competitive salary and performance-based incentives.
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A flexible work setup: hybrid model with remote and office-based options.
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Comprehensive training and career development opportunities.
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A friendly and supportive multicultural team environment.
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Opportunities for career growth within our organization.
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Relocation assistance (if applicable).
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