
Croatian Language Customer Support Specialist
5 days ago
We are seeking a customer-focused and empathetic Croatian-speaking Customer Care Consultant to join our team in Greece. This role involves assisting Croatian-speaking customers with inquiries, providing product or service support, and resolving any issues to ensure a smooth and satisfying customer experience. The position offers flexibility to work onsite at our office or in a hybrid model, combining office and remote work.
Main Responsibilities:
- Respond to customer inquiries via phone, email, or chat in Croatian and English.
- Provide accurate, professional, and timely assistance regarding products, orders, services, or account-related issues.
- Resolve problems efficiently while maintaining a positive customer experience.
- Escalate complex cases to relevant departments and follow up until resolution.
- Maintain detailed records of customer interactions in the CRM system.
Requirements:
- Fluent in Croatian (native or near-native level) and proficient in English.
- Previous experience in customer service, support, or a contact center environment is preferred.
- Excellent communication, listening, and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Basic computer skills and the ability to quickly learn customer service software and systems.
Benefits:
- Competitive salary and potential performance bonuses.
- Flexible work environment: onsite in Athens or hybrid model.
- Comprehensive training and ongoing development programs.
- Opportunities for career advancement in a growing international company.
- Supportive, inclusive, and multicultural work culture.
Key Qualifications:
- Experience with CRM platforms such as Salesforce, Zendesk, or similar tools.
- Additional language skills are a plus (e.g., Greek, German, French).
- Background in retail, travel, telecommunications, or tech support is advantageous.
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