Customer Service Expert

24 hours ago


Athens, Attica, Greece beBeeDigitalMarketing Full time

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative within our Digital Marketing & SEO Solutions Department. This remote role is perfect for individuals who are passionate about digital marketing and enjoy interacting with clients to provide exceptional service.

Key Responsibilities
  • Provide outstanding customer support in Spanish to clients inquiring about digital marketing and SEO services.
  • Assist customers with account-related questions, technical support, and service requests, ensuring satisfaction at all stages.
  • Document all customer interactions accurately and maintain updated records in the CRM system.
  • Collaborate with the marketing and technical teams to resolve more complex customer issues effectively.
  • Stay updated on the latest trends in digital marketing and SEO to provide relevant information to clients.
  • Engage proactively with clients to ensure their needs are met and identify opportunities for additional service offerings.
  • Participate in training sessions to enhance your knowledge of digital marketing concepts and customer service skills.

Requirements

  • Fluency in Spanish and strong communication skills in English, both written and spoken, are essential.
  • Experience in customer service, preferably in digital marketing, SEO, or technology-related fields, is highly advantageous.
  • Excellent problem-solving skills and a customer-focused mindset.
  • Strong verbal and written communication skills, with the ability to build rapport with clients.
  • Ability to multitask and prioritize effectively in a remote work environment.
  • Attention to detail and organizational skills for maintaining comprehensive records of customer interactions.
  • A genuine passion for digital marketing and a willingness to learn and adapt in a fast-paced environment.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private healthcare benefits.
  • Two additional salaries per year.
  • Fully paid training by certified instructors.


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