German Speaking Customer Support Representative
22 hours ago
- We are seeking a Customer Expert to work with a leading tech company in Greece.
- This is an exciting opportunity for individuals who are passionate about technology and have excellent communication skills.
The ideal candidate will be fluent in German, have advanced English knowledge, and be familiar with iOS and/or MacOS or comparable technology.
We offer complete support to help you relocate to Greece, including flight tickets expenses, hotel accommodation, and finding an apartment at no cost to you.
A competitive monthly salary, 2 extra salaries per year, referral program, health care benefits, numerous other discounts, full training by certified instructors, professional growth & development opportunities, special events, community & social responsibility initiatives, free online Greek language courses, state of the art premises, great working environment with relaxing break areas, and a Great Place to Work-Certified Company that fosters diversity.
This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.
You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
Responsibilities:
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
Requirements:
- Fluency in German
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
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