Digital Solutions Specialist

4 days ago

Kallithea, Attica, Greece beBeeCustomer Full time €40,000 - €60,000

About Customer Success Specialist Role

We are looking for a talented individual to join our team as a Customer Success Specialist. This is an exciting opportunity to work in a dynamic environment and utilize your skills in customer support, technical assistance, and problem-solving.

Main Responsibilities

  • Onboarding: Guide new clients through the initial setup and integration of digital solutions tailored to the shipping industry
  • Customer Support: Provide ongoing support and address customer queries or issues, ensuring timely resolution
  • Feedback Collection: Gather customer feedback to understand their needs and challenges, using this information to improve products and services
  • Product Training: Educate customers on the features and benefits of digital shipping solutions, ensuring they can utilize the tools effectively
  • Technical Assistance: Offer expert advice on technical aspects of the digital solutions, particularly those related to maritime operations
  • Best Practices: Develop and share best practices for using digital shipping solutions within the naval context
  • Cross-Functional Collaboration: Represent customer interests in product development discussions, ensuring that new features and improvements align with their needs

Requirements

  • Bachelor's degree in Business or relevant field
  • 3+ years of experience in relevant fields, preferably in the maritime sector
  • Fluency in both written and oral communication in English
  • Strong communication skills
  • Advanced problem-solving skills
  • Dependable and punctual, with strong time management and prioritization skills

Key Competencies

  • Cooperative with a positive attitude and strong teamwork attitude
  • Strong written and verbal communication skills

This role offers the opportunity to work in a fast-paced environment, collaborate with cross-functional teams, and contribute to the success of our organization.

We are committed to providing our employees with the necessary tools, training, and support to excel in their roles.

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