Customer Service Representative

We are looking for a highly skilled Support Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring complete resolution of support requests.

About the Role:

The Support Specialist will be responsible for providing timely and effective support to customers through various channels, including phone, email, and chat. They will analyze problems, investigate potential solutions, and provide resolutions using troubleshooting skills and available resources.

• Handle and drive the resolution of inbound requests across different channels and platforms.
• Analyze problems and provide resolutions by investigating potential solutions using troubleshooting skills and available resources.
• Train, educate, and guide customers on supported applications as per their requirements.
• Prepare necessary documentation.
• Collaborate with internal and external stakeholders and organizations.

Qualifications and Requirements:

To be successful in this role, you will need to possess the following qualifications and requirements:

• A university degree will be a plus.
• Computer savvy and confident in your ability to make full use of the internet.
• Strong listening skills to ensure a detailed understanding of the support request and remain calm in stressful situations.
• Strategic thinking, being decisive, identifying the root cause, and looking beyond initial symptoms.
• Focused on the outcome, ensuring a satisfactory resolution for the customer.
• Understand customer and business needs and learn quickly and eagerly.
• Self-assured, self-motivated, and inspire others to succeed.
• Proactive and open to sharing information, always looking for what is best for the customer.
• Outstanding problem-solving abilities.
• Empathy and related soft skills for establishing customer rapport.

What We Offer:

We offer a comprehensive benefits package, including private insurance, job security, inclusive environment, career growth opportunities, continuous learning, and employment status options.

Key Responsibilities:

The Support Specialist will be responsible for:

• Providing timely and effective support to customers.
• Analyzing problems and providing resolutions.
• Training and educating customers on supported applications.
• Preparing necessary documentation.
• Collaborating with internal and external stakeholders and organizations.

Requirements:

• A university degree will be a plus.
• Computer savvy and confident in your ability to make full use of the internet.
• Strong listening skills to ensure a detailed understanding of the support request and remain calm in stressful situations.