Customer Service Representative for Slovak-Speaking Clients

2 days ago

Athens, Attica, Greece beBeeSlovak Full time
Customer Service Representative for Slovak-Speaking Clients
We are seeking a skilled Customer Service Representative to join our team and provide exceptional support to Slovak-speaking clients. As a key member of our team, you will play a vital role in ensuring customer satisfaction and loyalty.
Key Responsibilities:
  • Provide top-notch customer support via phone, email, and chat, resolving issues efficiently and effectively.
  • Assist customers with inquiries regarding subscription services, troubleshooting problems, and offering solutions that meet their needs.
  • Document all customer interactions accurately in our CRM system, maintaining a high level of data quality and integrity.
  • Collaborate with colleagues to achieve key performance indicators and improve customer satisfaction, fostering a positive and supportive team environment.
  • Engage in ongoing training to stay up-to-date with service updates, industry trends, and best practices, enhancing your skills and knowledge.

Requirements:
  • Fluency in Slovak (written and spoken) is essential; please ensure that your nationality and native language are clearly stated in your C.V. or Cover Letter.
  • A strong commitment to delivering excellent customer service, with a focus on empathy, patience, and effective communication.
  • Prior experience in customer support is a plus, but not mandatory; we are open to candidates who are eager to learn and grow with our team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including customers, colleagues, and management.
  • A proactive and collaborative team player, with a can-do attitude and a passion for delivering results.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • The ability to work effectively in a dynamic environment, adapting to changing priorities and deadlines.

Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

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