Greece Customer Service Representative
2 weeks ago
Are you ready to embark on a new adventure and experience the rich culture, lifestyle, and career growth that Greece has to offer? We're seeking a proactive and customer-oriented individual to join our energetic and growing team as a Customer Support Specialist.
The role involves being the first point of contact for customers, offering friendly and efficient support through various channels such as phone, email, chat, and social media. Your responsibilities will include assisting with account-related queries, resolving payment issues, and basic technical troubleshooting, all while delivering a smooth and positive customer experience.
Key Responsibilities:
- Deliver outstanding customer service across various channels
- Support users with account setup, login issues, payment concerns, and general troubleshooting
- Act as a dependable and understanding liaison, particularly for customers in the sports industry
- Address inquiries with professionalism, empathy, and a solution-driven mindset
- Foster strong customer relationships through effective, compassionate communication
- Follow internal guidelines to ensure consistent, high-quality service
- Offer feedback and suggestions to enhance customer support processes and user satisfaction
Requirements:
- Fluent in Italian (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Greek Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us?
- Competitive Salary: Attractive compensation that reflects your skills and experience
- Performance Bonus: Be rewarded for your hard work based on achievements and results
- Health and Life Insurance: Comprehensive coverage to support your well-being
- Remote Work: Enjoy the flexibility of working from home
- Relocation Package: Receive support if relocating to ensure a smooth transition
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