
Εμπειροvet External Analyst
2 days ago
Ο Quality Assurance Specialist είναι μέλος της ομάδας Quality Assurance και έχει την ευθύνη της μέτρησης και παρακολούθησης της εμπειρίας του πελάτη σε όλα τα σημεία επαφής με την εξυπηρέτηση πελατών.
Αναδεικνύει ευκαιρίες βελτίωσης της εξυπηρέτησης και υποστηρίζει έχοντας ενεργό ρόλο στην ανάπτυξη βελτιώσεων διαδικασιών και συστημάτων, με στόχο την βελτίωση της εμπειρίας σε όλο το customer journey.
- Έλεγχος και ποιοτική αξιολόγηση επαφών εξυπηρέτησης σε όλα τα touch points (κλήσεις, γραπτή επικοινωνία, social media)
- Ανατροφοδότηση ομάδων παραγωγής και ανάδειξη εκπαιδευτικών αναγκών
- Ανάλυση ευρημάτων και ανάδειξη των pain points αξιοποιώντας όλες τις διαθέσιμες πηγές μέτρησης (transactional surveys, CX πλατφόρμα)
- Ενεργή συμμετοχή σε CX δράσεις (Detractors analysis, Voice of the Customer)
- Ενεργή συμμετοχή στην ανάπτυξη εργαλείων αυτοματισμού για τις ομάδες εξυπηρέτησης
- Ενεργή συμμετοχή στην ανάπτυξη και συντήρηση του εσωτερικού info portal των ομάδων εξυπηρέτησης
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Debt Management Solutions Specialist
2 days ago
Athens, Attica, Greece beBeeBusiness Full timeJob TitleBusiness Systems Analyst. Job DescriptionOur organization is looking for a Business Systems Analyst to play a key role in analyzing, designing, implementing and maintaining business applications that support debt management operations.This position involves working closely with business stakeholders and technical teams to understand business needs...
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Senior Financial Data Analyst
2 days ago
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Business Analyst
2 days ago
Athens, Attica, Greece iKnowHow S.A. Full timeIKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics. iKnowHow utilizes state-of-the-art technologies and handles end-to-end...
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Data Analyst
2 days ago
Athens, Attica, Greece Sunlight Group Full timeAt Sunlight Group, we are pioneering the future of energy storage for industrial and advanced technology applications, driven by a genuine passion for performance and continuous improvement. We operate with a deep awareness of our environmental
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Banking IT Business Analyst
2 days ago
Athens, Attica, Greece iKnowHow S.A. Full timeIKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics. iKnowHow utilizes state-of-the-art technologies and handles end-to-end...
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Athens, Attica, Greece beBeeBusiness Full timeJob Title: IT Business Analyst for Banking ProjectsAre you ready to shape the future technological landscape in Europe? As a key member of our team, you will have the opportunity to work on challenging projects that directly impact millions of citizens around the globe.Responsibilities:Improve and bridge customer implementation process, which spans the...
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Strategic Business Process Specialist
2 days ago
Athens, Attica, Greece beBeeProcess Full timeBusiness Process Management RoleVolton Hellenic Energy SA seeks a dynamic and results-driven Business Process Management (BPM) Analyst to join their team. As a BPM Analyst, you will play a key role in analyzing business needs, defining new implementations or required changes/improvements for the successful delivery of projects.The ideal candidate will have a...
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Business Data Analyst
2 days ago
Athens, Attica, Greece beBeeData Full timeA key role in business operations is to collect, analyze and interpret data to make informed decisions. This position requires collaboration with stakeholders to deliver timely and accurate insights.Main Responsibilities:Collecting and analyzing data to track business performance Preparing reports on a regular basis, including key metrics and performance...
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Senior Financial Analyst
2 days ago
Athens, Attica, Greece beBeeAccounting Full timeJob Title: Senior AccountantWe are seeking a detail-oriented and analytical Senior Accountant to join our Finance Team. The ideal candidate will have a meticulous approach to financial processes, with a focus on accuracy, efficiency, and compliance.Main Responsibilities:Monthly Consolidation Process: Prepare and review monthly closing activities for Greek...
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Commercial Business Intelligence Analyst
2 weeks ago
Athens, Attica, Greece WELCOME Full timeAbout usFounded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all...