Remote Customer Service Representative

13 hours ago

Athens, Attica, Greece beBeeCustomerService Full time
Job Description

We are seeking a Customer Service Representative to join our dynamic international team. As a key member of our Trust & Safety support team, you will be responsible for providing high-quality support to users while maintaining a positive and respectful tone in all communication.

Your Responsibilities
  1. Assist users with empathy and professionalism, ensuring their needs are met.
  2. Gain deep knowledge of platform guidelines, community standards, and internal policies.
  3. Make thoughtful and fair decisions to support a positive user experience.
  4. Maintain a warm and respectful tone in all written and verbal communication.
  5. Investigate account issues, review user reports, and moderate sensitive content.
  6. Share ideas to improve processes and enhance the customer experience.
  7. Identify behavioral trends and help refine internal procedures.
  8. Review flagged content with care, accuracy, and discretion.
  9. Contribute to ongoing improvements in operational efficiency and quality.
Required Skills and Qualifications
  • Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).
  • Analytical Thinking: Ability to assess complex situations and apply policy appropriately.
  • Education: High school diploma required; higher education or military experience is a plus.
  • Experience: Previous customer service, moderation, or BPO experience is an advantage.
  • Cultural Awareness: Sensitivity to social norms and digital behavior across different regions.
  • EU citizenship or valid Greek residency.
Why Join Us?

At our organization, we prioritize community and digital well-being. Our team strives to create positive, respectful, and safe experiences for users worldwide. If you are empathetic, detail-oriented, and passionate about making a difference in the online space, we invite you to join us.

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