Mobility Specialist

2 days ago

Athens, Attica, Greece beBeeExpert Full time
Transportation Expert Role Overview:

This is a chance to join a team that keeps the world moving by enabling mobility for people and goods. You will contribute to a cleaner, safer, more efficient, and connected world. Your primary responsibility will be to handle inquiries and complaints related to trucks and buses in a case-closed manner.

Key Responsibilities Include:
  • Handling customer inquiries via phone, email, or chat.
  • Supporting customers with truck breakdowns (flat tire, engine failure) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location, and GOP coverage.
  • Contacting nearest dealers/technicians or third parties for assistance if the issue cannot be resolved over the phone.
  • De-escalating concerns and proposing solutions within set parameters or referring to second/third parties.
  • Providing answers to customer service, technical, and product-related questions.
  • Maintaining a customer relationship database and following up on customer contacts.

Required Skills and Qualifications:

To succeed in this role, you will need to possess excellent communication skills in Croatian and a good command of English. A high school diploma or equivalent is required. Additionally, you should have basic knowledge of automotive roadside assistance procedures, experience working with knowledge management systems, and information research capabilities.

What We Offer:

We provide complete relocation support, including flight ticket expenses, hotel accommodation, and apartment finding assistance. Our competitive salary package includes two extra salaries per year. You will also enjoy health care benefits, numerous discounts, full training by certified instructors, and professional growth opportunities. Join us for a diverse and inclusive work environment that fosters creativity and innovation. This is an excellent opportunity to advance your career and develop strong experience and skills while representing a multinational company that values diversity and equality.

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