
Expert Customer Support Representative
1 week ago
We are seeking an English-speaking customer service specialist to provide exceptional support to English-speaking customers.
Job Responsibilities:- Support customers via phone, chat & email
- Prevent fraud, protect data and safeguard customers
- Be an ambassador of our client
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Fluency in English
- Exceptional communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness, experience with CRM tools preferred
- Ability to work under stressful and testing situations with customers
- Experience in customer service or customer-facing roles preferred
- Can-do attitude, willingness to learn and reliability are essential to your success in this role
- Must hold EU citizenship/ EU Passport or valid work permit for Greece
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
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