Premium Motorcycle Customer Service Specialist

16 hours ago


Athens, Attica, Greece beBeeCustomerService Full time €104,000 - €130,878
Job Overview

We are seeking a highly skilled professional to join our team as a Customer Service Representative for a premium motorcycle brand. The successful candidate will have excellent communication skills, a customer-first mindset, and a flair for luxury service.

  • The ideal candidate will have experience in delivering exceptional customer experiences, following industry standards and processes.
Key Responsibilities:
  • Deliver top-notch customer service, ensuring that every rider receives world-class support.
  • Provide accurate information to prospects, guiding them through their journey.
  • Perform Level 1 troubleshooting for connected services.
  • Analyze customer feedback, identifying areas for improvement.
  • Collaborate with the dealer network to ensure timely updates and resolutions.
  • Elevate cases when necessary, guaranteeing customer satisfaction.
Requirements
  • Excellent Spanish language skills.
  • Very good English communication skills.
  • Prior experience in customer service, preferably in a premium or luxury brand.
  • Strong interpersonal skills, with the ability to handle sensitive cases.
  • Good computer literacy and basic knowledge of Microsoft Excel.
  • Familiarity with CRM systems is a plus.
Benefits
  • A competitive monthly salary.
  • Relocation support, including flight tickets, hotel accommodation, and house searching assistance.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth opportunities.
  • State-of-the-art premises, providing a great working environment.
About Us

Our company values diversity and fosters a work environment that promotes employee well-being.



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