German-speaking Customer Expert for Norton Motorcycles

7 hours ago

Athens, Attica, Greece TP Full time €104,000 - €130,878 per year

Are you passionate about delivering premium customer experiences? TP Greece is proud to partner with Norton Motorcycles, a legendary name in the motorcycle industry. We are looking for German-speaking Customer Experts to join our team and support Norton's high-value customers worldwide.

In this role, you will handle customer care, capture feedback, nurture leads, and ensure every rider receives world-class service. If you have excellent communication skills, a customer-first mindset, and a flair for luxury service, this is your chance to represent one of the most iconic motorcycle brands in the world.

What you will do
  • Deliver exceptional customer service, following Norton's standards and processes.
  • Provide accurate information to prospects and guide them throughout their journey.
  • Perform Level 1 troubleshooting for connected services.
  • Call, collect and analyze customer feedback through structured workflows.
  • Coordinate with Norton's dealer network to ensure timely updates and resolutions.
  • Escalate cases when necessary and follow up to guarantee customer satisfaction.
  • Show empathy and professionalism in every interaction, whether written or verbal.
  • Manage high-value customers and support them with a premium experience.
  • Collaborate with internal teams to resolve cases quickly and efficiently.
  • Consistently meet performance targets and quality standards.
What you will bring
  • Excellent German language skills.
  • Very good English communication skills.
  • Previous experience in customer service, ideally in a premium or luxury brand.
  • Strong interpersonal skills with the ability to handle sensitive cases.
  • Good computer literacy and basic knowledge of MS Excel.
  • Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.
  • Bachelor's degree preferred.
What we offer
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
  • Competitive monthly salary (14 salaries per year)
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises, providing a great working environment with relaxing break areas
  • The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity
Find out more

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