Tobacco Product User Support Specialist

5 days ago

Athens, Attica, Greece beBeeCustomer Full time €4,000 - €6,000

As a Customer Expert, you will be part of a dynamic team that delivers exceptional customer experiences to our valued clients. Your primary responsibility will be to educate users on how to use and maintain our innovative smokeless products.

You will provide assistance with new purchases, communicate with customers via phone, chat, and email, and track cases to ensure timely closure. Your goal will be to maintain high customer satisfaction while representing our brand.

To succeed in this role, you will need to possess excellent communication skills in English and fluency in Slovenian. You should also have exceptional problem-solving skills, computer knowledge, and the ability to multitask in a fast-paced environment.

We offer a comprehensive relocation package, including flight ticket expenses, hotel accommodation, and support with the house searching process. Our competitive monthly salary is complemented by two additional salaries per year, plus a referral program that rewards successful referrals.

Additional benefits include healthcare benefits, numerous discounts, full training by certified instructors, professional growth opportunities, special events, and community initiatives. You will also receive free online Greek language courses and work in state-of-the-art premises with relaxing break areas.

Join our team and take advantage of this unique opportunity to advance your career and work for a multinational company. As a member of our diverse team, you will enjoy equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Key Responsibilities:

  • Provide product education and user support
  • Assist with new purchases and resolve customer queries
  • Communicate effectively with customers via various channels
  • Track and close cases efficiently
  • Maintain high customer satisfaction levels

Required Skills and Qualifications:

  • Fluency in Slovenian
  • Excellent English communication skills
  • Exceptional problem-solving skills
  • Computer knowledge and technical savviness
  • Ability to multitask and thrive in a fast-paced environment

What We Offer:

  • Relocation package
  • Competitive salary and bonuses
  • Referral program
  • Healthcare benefits and discounts
  • Training and professional growth opportunities
  • Special events and community initiatives

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