Seamless Operations Support Specialist

2 weeks ago


Athens, Attica, Greece beBeeSpecialist Full time €3,500 - €5,500
Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to provide top-tier support while ensuring exam integrity.

This role involves overseeing the secure and fair conduct of certification exams at designated testing centers or online platforms, enforcing exam rules and protocols to maintain the certification process integrity. The successful candidate will also execute administrative tasks related to exam registrations, scheduling, and result processing, as well as maintain accurate and up-to-date records in our systems.

  • Key Responsibilities:
  • Provide customer service through various communication channels, including email, chat, and phone.
  • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
  • Oversee online proctoring and enforce exam rules and protocols.
  • Execute administrative tasks related to exam registrations, scheduling, and result processing.
Requirements

To be successful in this role, you should have:

  • Education:
  • Bachelor's degree in any discipline.
  • Skills and Qualifications:
  • Previous experience in similar position/function is an asset.
  • Prior working experience in certification of persons and/or training and exam fields would be considered an advantage.
  • Passionate about customer satisfaction.
  • Excellent command of English and German language (native-like or C2 level certification desired).
  • Advanced computer literacy is required.
Benefits
  • Competitive Package:
  • Monthly Bonus upon Performance.
  • Work in an international, dynamic, and fun atmosphere.
  • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees.
  • Complimentary coffee and tea in all our premises.
  • Huge learning experience in using best practices and global environment.


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