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4 days ago
The primary objective of this position is to serve as the initial point of contact for customers, providing support and assistance through various channels.
This role requires exceptional communication skills, a deep understanding of customer needs, and the ability to resolve complex issues efficiently.
- Handle and resolve incoming requests from diverse channels, including phone, email, chat, and web platforms.
- Analyze problems and provide solutions by leveraging troubleshooting skills and available resources.
- Deliver training and guidance to customers on supported applications based on their requirements.
- Prepare necessary documentation.
- Collaborate with internal and external stakeholders.
- Perform additional tasks assigned by direct leaders or managers.
For success in this role, candidates should possess:
- A university degree, although not mandatory.
- Proficiency in computer software and confident use of the internet.
- Exceptional listening skills and ability to remain calm under pressure.
- Strategic thinking, decisiveness, and problem-solving abilities.
- Focus on customer satisfaction and outcomes.
- Understanding of customer and business needs.
- Self-assurance, motivation, and leadership qualities.
- Proactivity and willingness to share information.
- Empathy and related soft skills for establishing customer rapport.
- Comprehensive Benefits Package: Enjoy a robust set of private insurance benefits.
- Job Security: Benefit from an indefinite contract.
- Inclusive Environment: Thrive in a diverse and inclusive work environment.
- Career Growth: Access equal opportunities for career advancement.
- Continuous Learning: Gain access to multiple courses and training materials.
- Employment Status: We offer both full-time and part-time opportunities.
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