
Infrastructure Operator
3 days ago
**_Ο κάτοχος της θέσης :_**
- Παρέχει τεχνική υποστήριξη πρώτου επιπέδου των συστημάτων του τελικού πελάτη
- Χρησιμοποιεί την εμπειρία και την γνώση του για την ανάλυση, καταγραφή, παρακολούθηση και επίλυση σύνθετων προβλημάτων.
- Παρακολουθεί εργαλεία monitoring, διαχειρίζεται τα alert που προκύπτουν από την ΙΤ υποδομή του πελάτη (server, storage, OS, backup)
- Αξιοποιεί τα τυπικά εταιρικά εργαλεία για την καταγραφή αλλαγών και προβληματικών δραστηριοτήτων.
- Διαθέτει τις κατάλληλες επικοινωνιακές δεξιότητες που θα του επιτρέψουν να συνεργασθεί με τις οργανωτικές μονάδες του ΙΤ και να διαχειριστεί τις απαιτήσεις των εμπορικών αναγκών.
**_Προφίλ_** **_Υποψηφίου:_**
- Βασική γνώση στην διαχείριση των λειτουργικών συστημάτων (Linux-Windows)
- Εργασιακή εμπειρία στην εγκατάσταση rack server hardware και των hardware based components
- Εμπειρία διάγνωσης και επίλυσης τεχνικών προβλημάτων hardware
- Συνέπεια σε πρακτικές και μεθοδολογία help-desk
- Διαχείριση εργαλείων (software) help-desk
- Παρακολούθηση και εφαρμογή συγκεκριμένων διαδικασιών επίλυσης τεχνικών προβλημάτων
- Αντιμετώπιση τεχνικών προβλημάτων, επίλυση και αποτύπωση σε τεχνικά έγγραφα
- Kαλή γνώση Αγγλικών
- Θα τηρηθεί απόλυτη εχεμύθεια στη διαχείριση των βιογραφικών σημειωμάτων_
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