Dutch Customer Service Representative

1 month ago

Remote All Over Greece Randstad Hellas Full time

Are you a fluent Dutch speaker with an advanced level of English?

How does the idea of a multinational company expanding in Thessaloniki sound to you? Were you seeking the opportunity to take advantage of your exceptional Dutch language skills without a relocation to a new city or country needed?

Then, look no further cause this is your chance. Our client, a soon to be established company in Thessaloniki, is looking for a fantastic Dutch speaking Customer Service Representative to join them on this new journey in Greece.

key responsibilities

  • Deliver timely, accurate and professional customer service to all customers by email, chat, or phone in the Dutch language
  • Provide world-class service to customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics
  • Research and resolve issues reported by the client's end-users
  • Document all information on customer interaction system according to standard operating procedures
  • Ensure that all logins and passwords (both internal & external) are kept confidential.

    experience

    Previous working experience is not required.

    qualifications

    • Be fluent in Dutch and an advanced speaker of English
    • Research and review issues and communicate effective solutions
    • Show empathy to customers as you determine a solution to their needs
    • Be flexible to work some weekends and evenings
    • Self-motivated and willing to join a fast-paced startup environment
    • Demonstrate literacy with Google Suite Applications and moderate level in Excel

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