German speaking Collection Advisor
1 month ago
Is your German at a near native level and are you seeking part-time employment?? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure trying to provide the best possible solution for a client?
If so, then the position of German-speaking Collection Advisor might just be for you
We are currently seeking a motivated and client-centric German speaker to join a newly established Credit Management Services center in Greece.
key responsibilities
- be at the forefront of the business, operating via telephone/chat/email to support customers located in Germany
- establish positive engagement with the customers, build relationships and demonstrate fair treatment
- conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
- provide guidance to customers on the availability of free money advice
- maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
experience
Previous working experience in a similar role is not required.
skills
- Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
- Service oriented and problem solving mindset
- Patience and calmness in all situations
- Ability to work both independently as well as a member of a team
qualifications
- native or near-native level of German
- αdequacy in English
- PC literacy
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