German Airline Service Agent
3 weeks ago
Sprechen Sie Deutsch? Are you a fluent German speaker with good knowledge of the English language? Would you be interested in working in the industry of travel services & provide excellent customer support?
This is a full-time job opportunity for fluent German speakers, based in Athens.
In this role you will have the chance to serve the German speaking clients of one of the best ranked luxury airlines companies in the world as a passenger handling agent.
key responsibilities
act as the first point of contact for all German speaking passengersrespond and record customer inquiries raised through inbound calls or emails regarding bookings, complains, information requests regarding itinerary, prices, flight rules.maintain solid customer relationships with German customers abroad by handling questions with speed and professionalismtroubleshoot and resolve common technical problemsdelight customers with your knowledge and expertise in order to exceed their expectationsexperience Experience in hospitality, travel or airline industry is a plus but not required.
skills High adaptability in dynamic working environmentsStrong communication skills, both written and verbalClient centric mindsetPleasant and positive attitudeGood time management
qualifications An excellent level of the German languageA good level of the English languagePC literacyA degree can be a plus
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