German speaking Help Desk Support Specialist
4 weeks ago
Are you a native German speaker based in Athens? Are you looking for the next challenge in your career?
How does the idea of joining a leading german IT company in Greece & one of the fastest-growing in Europe sound?
In this German speaking Help Desk Support Specialist role is all about communication. Help Desk Support Specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
Well, if you've answered âyesâ to all of the above, then this job is for youÂ
key responsibilities
- Act as the first line of defense & escalation for the German market
- Respond quickly to incoming requests related to IT issues
- Monitor systems for upcoming issues and irregularities
- Maintain user PCs, including upgrades and configuration as needed
- Assist with onboarding of new users
- Install, configure, and upgrade PC software
- Track issues with Tickets system
- Maintain system documentation
- Build sustainable relationships & trust with customers through open communication
experience
Previous experience in customer service roles will be considered a plus.
qualifications
- A native-like level of German
- Excellent communication skills
- PC & MS Office literacy
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