IT Support Expert with Dutch

2 months ago


Athens, Greece Randstad Hellas Full time

Are you a fluent Dutch speaker with strong technical knowledge & a desire to deliver world-class assistance to businesses?

We are looking for a passionate IT Support Expert with excellent Dutch to provide enterprise level technical support to customers via different support channels.

This role will be an awesome opportunity to learn & enhance your technical knowledge by troubleshooting various technical issues through effective customer interaction while preserving an exceptional level in Dutch.

key responsibilities

  • Representing our client in front of the customer & resolve complex technical issues
  • Acting as a technical point of contact in relationships with other enterprises & individuals
  • Exhibiting leadership through personal responsibility, accountability & teamwork
  • Frequently managing critical situations on technical & relationship level
  • Using trace analysis to analyze problems & develop solutions to meet customer needs

    experience

    • Recent working experience in a customer-facing support role

      skills

      • Driven by passion for technology
      • Aâ¯customer-orientedâ¯mindset
      • High adaptability in dynamic working environments & rotating shifts
      • Strong communication skills, both written and verbal

        qualifications

        • Full Professional Proficiency in Dutch
        • Advanced level in English for training/reporting purposes
        • A Mathematics, Engineering, or Technology related academic background
        • Strong knowledge of Office 365 technologies â particularly, Skype for Business and Microsoft Teams & good understanding of Cloud services
        • Previous experience deploying, administrating and/or supporting Enterprise Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Teams, Jabber, Exchange, Zoom, or Cisco WebEX is high


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