IT Support Expert with Dutch
3 weeks ago
Are you a fluent Dutch speaker with strong technical knowledge & a desire to deliver world-class assistance to businesses?
We are looking for a passionate IT Support Expert with excellent Dutch to provide enterprise level technical support to customers via different support channels.
This role will be an awesome opportunity to learn & enhance your technical knowledge by troubleshooting various technical issues through effective customer interaction while preserving an exceptional level in Dutch.
key responsibilities
Exhibiting leadership through personal responsibility, accountability & teamworkFrequently managing critical situations on technical & relationship levelUsing trace analysis to analyze problems & develop solutions to meet customer needsRepresenting our client in front of the customer & resolve complex technical issuesActing as a technical point of contact in relationships with other enterprises & individualsexperience Recent working experience in a customer-facing support role
skills Driven by passion for technologyA customer-oriented mindsetHigh adaptability in dynamic working environments & rotating shiftsStrong communication skills, both written and verbal
qualifications Advanced level in English for training/reporting purposesA Mathematics, Engineering, or Technology related academic backgroundStrong knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams & good understanding of Cloud servicesPrevious experience deploying, administrating and/or supporting Enterprise Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Teams, Jabber, Exchange, Zoom, or Cisco WebEX is highFull Professional Proficiency in Dutch
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