Laundry Manager

OUR PURPOSE AND CULTURE At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact. As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place. Rosewood Blue Palace will open in Crete, Greece in April 2027 and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life. The Laundry Manager will be based on-site at the hotel in Elounda, Crete. THE ROLEThe Laundry Manager is responsible for overseeing the hotel's in-house guest laundry and valet operations, as well as managing the linen supply and distribution process in partnership with the external outsourced laundry provider. This role ensures the highest standards of quality, efficiency and presentation across all guest-facing linen and garment care services, while maintaining effective inventory control, cost management and operational excellence. HOW YOU'LL MAKE THE PLACEStrategic Financial & Inventory Management:
• Manage the in-house laundry budget, monitoring operational costs related to labour, utilities, chemicals, consumables and equipment maintenance.
• Monitor linen inventory levels, losses and replacement cycles, ensuring accurate reporting and effective stock management.
• Oversee the financial and operational relationship with the external laundry provider, monitoring service quality, processing volumes, turnaround times and costs.
• Develop and implement cost-saving initiatives, focusing on operational efficiency and the responsible use of water, energy and chemicals in alignment with Rosewood VERDES sustainability commitments. Operational Excellence:
• Oversee the daily operation of the in-house guest laundry and valet services, ensuring garments are handled with care and returned within agreed timeframes.
• Manage the outsourced laundry process for all hotel linen, including guestroom linen, bath linen, Food & Beverage linen and associates' uniforms.
• Maintain accurate linen inventory records, tracking items held in-house, with the external provider and in hotel stock.
• Oversee the wardrobe care process, including collection, laundering, repair coordination and redistribution of associates' uniforms.
• Monitor and resolve guest complaints related to laundry and valet services promptly, ensuring guest satisfaction and service recovery. COULD THIS BE YOU?
• Previous experience in a Laundry Management or supervisory role within a luxury hotel environment.
• Strong technical knowledge of laundry operations, fabric care, stain treatment, wash chemistry and linen handling procedures.
• Proven experience managing external laundry suppliers, including service quality monitoring, operational coordination and contractual compliance.
• Knowledge of linen inventory management, stock control and par stock calculations.
• Understanding of health and safety regulations and safe chemical handling procedures within a laundry environment.
• Strong organizational and analytical skills, with excellent attention to detail and numerical awareness.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple departments.
• Demonstrated leadership capabilities, with the ability to motivate, develop and inspire a team.
• Guest-centric mindset with a commitment to maintaining exceptional service and quality standards.
• Passion for sustainability and continuous improvement, with an understanding of responsible water, energy and chemical consumption. OUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.