Reservations Supervisor

Job Position: Reservations Supervisor

Ref: HHC/TIT/RSUP

Location: Athens

Company: HHC – TITANIA HOTEL

About us:

At H Hotels Collection we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.

Job description:

At Titania Hotel Athens, one of the city's landmark hotels in the heart of Athens, we are seeking a highly organized and detailed-oriented Reservations Supervisor to lead our dynamic reservations team. The ideal candidate will have strong communication skills, solid knowledge of reservation systems & revenue and proven experience in the hospitality industry.

What You'll Do:

• Oversee and coordinate all hotel reservations efficiently and accurately.
• Monitor room inventory and rates to optimize occupancy and revenue.
• Handle individual and group bookings, modifications, and cancellations.
• Handle reservations through OTAs, WebHotelier, and extranets.
• Lead, coach, and inspire the reservations team to deliver exceptional service.
• Ensure smooth coordination between Front Office, Sales and Revenue teams.
• Build and maintain strong relationships with guests, travel agencies, and tour operators.
• Maintain high levels of customer service and guest satisfaction.

What We're Looking For:

• Minimum 2 years of experience in hotel reservations, front office management or similar managerial role.
• Proficiency in reservation systems (Opera, Opera Cloud, Protel) is mandatory.
• Excellent communication skills in English (additional languages are a plus)
• Strong organizational and multitasking abilities.
• Customer-focused with problem-solving skills and a passion for results.

Why Join Us:

• Be part of a historic hotel in the heart of Athens.
• Work in a dynamic, collaborative environment.
• Competitive compensation package based on the experience.
• Prospects for career advancement in a growing Hotel Group.

For all applications and information submitted, absolute confidentiality will be maintained.