Business Intelligence Analyst, Resource

About Us
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
• Over 2.5 million happy travellers every year

If you want to dive deeper into the awesomeness of Welcome's culture, click on to check our TikTok account.
The Team
We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As a
Business Intelligence Analyst, Resource & Capacity Planning
, you will be helping Welcome Pickups scale its global operations. In this role, you'll forecast demand, model driver supply, and provide the insights that ensure we always have the right number of drivers available at the right time. Your work will directly influence how we plan recruitment, design incentives, and respond to peaks and surges across more than 90 countries.

This is a unique opportunity to sit at the heart of a fast-growing travel & mobility scale-up, where your analysis will shape how millions of travellers move around the world.

Responsibilities

• Build and maintain short-, mid-, and long-term demand forecasts across destinations, factoring in seasonality, car type, and events
• Translate demand into driver supply requirements, identifying where and when more drivers are needed
• Provide forward-looking forecasts to guide recruitment and expansion planning
• Share actionable signals with local operations teams (Destination Success) about upcoming peaks and surges, so they can design incentives and initiatives to balance supply
• Track performance against forecasts and identify early risks or gaps
• Run scenario modeling (what-if analyses) to test the impact of different recruitment, pricing, or incentive strategies
• Work closely with Operations, Driver Supply, and Pricing to turn forecasts into action
• Help improve tools, dashboards, and automation for forecasting and capacity planning

Requirements

• 3+ years of experience in analytics, operations planning, workforce/capacity planning, or a similar role
• Strong analytical and problem-solving skills, with proficiency in Excel/Google Sheets and experience with BI tools (e.g., Power BI, Tableau, Looker)
• Ability to turn data into clear insights and actionable recommendations
• Experience working with forecasts, scenario modeling, or supply/demand planning is a plus
• Comfortable collaborating across teams and communicating complex ideas simply
• Proactive, detail-oriented, and excited to work in a fast-moving scale-up environment

Our Tech Stack

• Data warehousing & transformation: Google Cloud BigQuery
• Data visualization & reporting: Power BI, Microsoft Power Suite
• Project & workflow management: Atlassian Suite

Benefits

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• +4 extra PTO days annually
• The unique opportunity to join "the next big thing" at ground level