Guest Relations Agent Samos Verde M Gallery by Accor
4 days ago
SWOT Hospitality is thrilled to announce an exciting opportunity for a
Guest Relations Agent
at the stunning
Samos Verde M Gallery by Accor
.
About the role:
- As the Guest Relations Agent, you will serve as a welcoming face for guests, ensuring outstanding customer service throughout their stay
- Actively listen to guest feedback, resolve concerns promptly and effectively while maintaining a professional demeanor
- Maintain strong communication with all departments, ensuring seamless guest experiences from check-in to check-out
- Enhance guest satisfaction through personalized service and attention to detail
- Coordinate with the team to ensure all guests feel valued, recognized, and appreciated
- Adhere to hotel policies and procedures while promoting a welcoming and friendly atmosphere
- Assist with the welcome experience, ensuring a smooth and pleasant transition into the hotel for all incoming guests
Requirements
- Previous experience in a guest relations or front office role in the hospitality industry is preferred
- Strong communication skills in English; knowledge of additional languages is a plus
- Excellent problem-solving skills and a proactive attitude
- Professional appearance and demeanor
- Passion for providing exceptional guest experiences and ensuring guest satisfaction
- Ability to work collaboratively as part of a team and also to work autonomously
Benefits
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Work with the best professionals in tourism industry
why SWOT...
- We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts
- We are laser focused on hospitality strategic and financial advisory with an impeccable track record
- We will give you the opportunity to work with the best practitioners from the Greek hospitality market
- We offer stability and career prospects on a transparent working environment
- We work with the best professionals in the tourism industry
-
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