Guest Relations Agent Samos Verde M Gallery by Accor

4 days ago

Samos, Greece SWOT Hospitality Management Company Full time

SWOT Hospitality is thrilled to announce an exciting opportunity for a

Guest Relations Agent

at the stunning Samos Verde M Gallery by Accor.

About the role:

  • As the Guest Relations Agent, you will serve as a welcoming face for guests, ensuring outstanding customer service throughout their stay.
  • Actively listen to guest feedback, resolve concerns promptly and effectively while maintaining a professional demeanor.
  • Maintain strong communication with all departments, ensuring seamless guest experiences from check-in to check-out.
  • Enhance guest satisfaction through personalized service and attention to detail.
  • Coordinate with the team to ensure all guests feel valued, recognized, and appreciated.
  • Adhere to hotel policies and procedures while promoting a welcoming and friendly atmosphere.
  • Assist with the welcome experience, ensuring a smooth and pleasant transition into the hotel for all incoming guests.
Requirements
  • Previous experience in a guest relations or front office role in the hospitality industry is preferred.
  • Strong communication skills in English; knowledge of additional languages is a plus.
  • Excellent problem-solving skills and a proactive attitude.
  • Professional appearance and demeanor.
  • Passion for providing exceptional guest experiences and ensuring guest satisfaction.
  • Ability to work collaboratively as part of a team and also to work autonomously.
Benefits
  • Dynamic, Friendly and Supportive working environment
  • Opportunities for career development within the company
  • Work with the best professionals in tourism industry

why SWOT...

  • We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
  • We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
  • We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
  • We offer stability and career prospects on a transparent working environment.
  • We work with the best professionals in the tourism industry.

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