Sr Delivery Specialist

General Description
A Delivery Specialist is responsible for the Onboarding of new agency customers and performs training and technical support during their migration phase.

Responsibilities

• Supports large conversion projects in Europe and Africa.
• Leads the onboarding of new agencies with low to medium complex setup needs.
• Supports scoping studies and scope revalidations.
• Supports all activities and task that will lead the customer to meet their target plan.
• Adopts all standards and processes specified in the playbooks for delivery from configuration to installation and testing and integration of all required products.
• Supports creation of new playbooks and training material.
• Plans the customer training with the client. Schedule training with Sabre's trainers or conduct the training class (virtual or onsite).
• Floorwalking: Provide support to agents during first days after go-live either virtually or onsite until client is running as BAU.
• Completes conversion evaluations.
• Maintains a very close working relationship with customer's Operations & IT counterparts.
• Seeks and obtains information about Customers' technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc.
• Manages operational issue resolution.
• Defines metrics to measure Sabre's product performance and influences teams within Sabre to ensure that Sabre product performs above parity.
• Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology.
• Manages customer's Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.
• Facilitates customer's escalation path to promote visibility and subsequent resolution of customer's operational challenges.
• Manages an assigned customer portfolio.

Qualifications

• Proven experience in travel industry, including E2E workflow & common operations knowledge. API knowledge is a plus.
• General understanding of Travel Industry infrastructure, technology direction, architecture and relationship between suppliers, developers and subscribers.
• Good knowledge of the Sabre GDS (other GDSs considered as a plus).
• Ability to connect with a variety of audiences at all levels within and outside Sabre.
• Strong verbal communication and listening skills internal and external.
• Creative individual with strong analytical and solution-oriented skills.
• Proficiency in creating and delivering formal training programs and presentations.
• Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis.
• Proven knowledge of Excel, Word, PowerPoint, MS Visio.
• General understanding and usability of computers and networks.
• Team player with experience of working with different cultures in a global environment.

Other Information

• Languages: French and English - fluent both written and verbal
• Travel required 25% of the time
• Location: Athens