German Speaking Account Manager
6 days ago
Our client a well established customer service provider is seeking to build a new team for a brand new project to be based at their offices in Bulgaria or fully remote from Greece.
Responsibilities:
- The agent takes of the entire P2P (Procure to pay) process related to the purchases assigned to him/her for various customers.
- The purchase requests from customers come in via the internal platform (not via calls).
- Interpreting the briefing of the client (specifications of the request)
- Requesting quotations, negotiable on quality, price, quantity, payments terms, delivery time and packaging.
- Placing the orders once all is agreed.
- Providing effective guidance to the customers
- Following up on the orders and ensuring correct and timely delivery
- Looking for suitable solutions in case of problems (after sales care)
- Administration and processing of the orders in the system.
- Taking care of invoicing.
- Ensuring an excellent relationship with the suppliers
- Ensuring first call resolution in the communication with the client
Requirements:
- Secondary Education or above
- Experience in a similar customer service position
- Outgoing and friendly personality, determined during conversations to close deals
- Communicate in German at native level and can express yourself well in English both written and spoken
- Self driven, goal oriented and good at time management.
- The project requires a lot of focus on detail as well as analytical skills good decision-making and independent thinking
- Familiar with purchasing duties would be a plus
- Experience working with the software Monday would be an asset
- Very good computer skills, particularly good at Office package
What is on offer?
- You work entirely from home and can determine your own location in Greece, provided you have an excellent internet connection
- Your technical material will be delivered to your home free of charge
- A pleasant and family working atmosphere
- Fully Paid and thorough training and personal guidance by your trainer & team leader
- A long-term job full of interesting challenges
- A fixed project bonus
- A performance bonus
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