Italian-Speaking Anti-Financial Crime Customer Experts
2 days ago
Job Overview:
- Job Languages
Italian
- Job posting schema
No
Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank
TP in Greece is collaborating with a leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.
We are seeking an Italian speaking Customer Service Specialist to support Italian speaking customers.
In the Customer Service team, you will be the frontline of the bank to the Italian speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role
Take a step forward and join us in Greece
What you will do:
Support customers via phone, chat & e-mail
Prevent fraud, protect data and safeguard customers
Be an ambassador of our client
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
What you will bring:
Fluency in Italian
Very good written and oral communication skills in English
Exceptional communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness, experience with CRM tools preferred
Ability to work under stressful and testing situations with customers
Experience in customer service or customer facing roles preferred
Can do attitude, willingness to learn and reliability are essential to your success in this role
Must hold EU citizenship/ EU Passport or valid work permit for Greece
Willingness to relocate to historic Athens, Greece, or be a local candidate
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Referral Program: Bring your friends and receive great bonuses
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth &development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for aGreat Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.
Find out more
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