Junior Atlassian Engineer

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

We are looking to hire a Junior Atlassian Engineer to join our Enteprise Services Team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area. This role offers the opportunity to work with cutting-edge technologies, support critical IT systems and services, and contribute to the success of our organisation.

What you will be getting up to:

• Provide technical support and troubleshooting assistance for IT systems, predominantly the Atlassian suite. You will be expected to upskill and start supporting infrastructure and services, including servers, networks and end user devices.
• Monitor and maintain the performance, availability, and security of IT end users systems and services, proactively identifying and addressing potential issues and vulnerabilities.
• Configure, deploy and manage IT systems and services to support business operations, ensure scalability, reliability and security and promote innovation and efficiency.
• Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives.
• Participate in the planning, design and implementation of IT solutions, including hardware, software and cloud-based services, to meet the evolving needs of the organisation.
• Document technical configurations, procedures and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes which will be used by other teams.
• Assist with user training and support activities to help end users effectively utilise IT systems and tools, resolve technical issues, and optimise productivity and efficiency.
• Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure and services and apply knowledge to drive innovation and continuous improvement.
• Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.

List of skills we think you need:

• Working knowledge of Atlassian suite administration. ie. Creating new Jira software workflows, automations. Automating service requests in Jira Service Management, SSO setup etc.
• Working experience with Jira Service Management.
• Proven communication skills, written and verbal.
• Ability to read & analyse business processes, procedures, training material.
• Analytical & problem solving abilities.
• Service oriented demeanour is a must.
• Driving change and handling difficult situations.
• Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.

Nice to have:

• Working experience with IDP platforms like Okta, Azure.
• Working experience in end user computing troubleshooting
• Working experience with MDM platforms like Jamf Pro, Workspace One, Microsoft Endpoint Manager.
• Scripting skills in Bash or Python.
• Understanding of API's.
• We warmly invite applications in English.

Diversity & Inclusion at Sportserve

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone's contribution is valued and respected.

If you're a passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we'd love to hear from you. Apply now to become part of our exciting journey