On behalf of our client, a prominent player in the aviation and travel sector with a long-standing presence in Southeast Europe, we are seeking a motivated IT Helpdesk Support Engineer to join their dynamic IT team.

This is an excellent opportunity to be part of an environment that combines large-scale infrastructure with modern technology, driving innovation and operational excellence.

Day-to-day Duties

• Set up and maintain
  both hardware and software systems.
• Guarantee stable and efficient operation of the network infrastructure.
• Oversee the IT helpdesk, managing service tickets and incidents via Jira Service Desk.
• Offer technical assistance to users, ensuring timely resolution based on SLA agreements.
• Handle administration tasks for Windows 10/11 devices and mobile platforms (iOS/Android).
• Contribute to the setup and configuration of network and system-related equipment.

What we are looking for

• University degree in Computer Science or a closely related discipline.
• Up to 2 years of relevant professional experience.
• Excellent verbal and written communication skills in both Greek and English.
• Solid understanding of Microsoft Office tools.
• Basic experience or familiarity with technologies such as Active Directory, Azure AD, Microsoft 365, SCCM, or Intune is a plus.

Competencies

• Clear and structured communication with team members and stakeholders.
• Team-oriented mindset with a proactive and cooperative attitude.
• Keen attention to accuracy and detail.
• Ability to remain efficient under pressure, adapting to shifting priorities and tight deadlines.
• Professional handling of sensitive and confidential information with integrity.

What's In It For You

• A dynamic and collaborative working environment in a sector that never stands still
• Involvement in enterprise-level infrastructure and exposure to high-impact IT projects
• Continuous learning opportunities and support for professional development
• A hybrid working model that supports work-life balance
• Access to exclusive travel benefits, including complimentary tickets to selected destinations
• Be part of a team that values integrity, initiative, and the drive to make a difference