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Front Office Manager
2 weeks ago
Mar-Bella Collection: A family-owned group of four award winning five-star luxury hotels, dotted around the Ionian Sea in Greece & curated to suit the ever-changing needs of guests across different stages of their life. The iconic MarBella, perfect for families and multi-generational groups, the adults-only Nido, a Small Luxury Hotel of the World, and Avali, the latest addition to the Mar-Bella Collection portfolio are located on the island of Corfu. Elix is on the Ionian coast of mainland Greece and lays in a stunning location above Karavostasi beach between Parga and Syvota.
Mar-Bella Collection is looking for Front Office Manager to join our team for season 2026.
Duties & Responsibilities:
- Supervise the operations & SOPs of reception, guest relations, porters & doorman team
- Support all the shifts
- Deal with customers and handle complaints
- Meet guests' requests
- Train the front office team
- Upsell
- Monitor staffing levels to meet & cover business demands
- Schedule shifts
- Monitor stock and office supplies
- Prepare and monitor office budget
- Respond to guests' emails
- Ensure company's policies and security requirements are met
Skills:
- Excellent training skills
- High ability to motivate and lead the team
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
Flexibility to respond to a variety of work situations
Problem Solver
- Good Communicator
- Responsible
Qualifications
- Proven work experience as a Front desk manager or Reception manager in an equivalent 5* hotel
- Experience in leading teams
- Excellent knowledge in computer programs such as MS Office, POS Systems
- Excellent command of English (any additional languages will be considered an asset)
- Graduate of Hospitality and Tourism School
Skills
- Excellent training skills
- High ability to motivate and lead the team
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
Flexibility to respond to a variety of work situations
Problem Solver
- Good Communicator
- Responsible
Mar-Bella Collection offers:
- Competitive compensation package
- On-going training opportunities
- Accommodation ( if necessary)
- Meals within the premises
- Working uniform (and its cleaning)
Join us and become part of MarBella Collection Family.
