Danish Customer support for an International Entertainment Brand in Greece

3 days ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €104,000 - €130,878 per year

Bring Magic to Every Interaction – Join Our Entertainment Support Team in Greece

Are you a fan of storytelling, creativity, and global brands? Then this is your opportunity to be part of a customer experience team supporting one of the world's most beloved entertainment platforms.

Role Overview:

As a Customer Specialist, you'll assist users with access, subscriptions, and technical concerns while ensuring every interaction reflects the brand's friendly and imaginative spirit.

Key Responsibilities:

  • Support subscribers with account access, billing, and content-related questions

  • Maintain brand tone while addressing concerns across chat and email

  • Resolve login issues and help users navigate platform features

  • Offer empathetic guidance in line with entertainment-focused user expectations

  • Uphold service quality and customer satisfaction standards with each case

Requirements:

  • Fluent in Danish (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect

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