System Analyst

Job ID:

Required Travel :Minimal 

Managerial - No

Location: Greece- Athens (Amdocs Site) 

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit  

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

Acts as a bridge between business and technology stakeholders, gathering requirements, analyzing needs, and supporting the implementation of solutions that maximize software capabilities.

•    You will be responsible for evaluating and recommending a configuration that maximizes software capabilities.

•    You will be expected to gather the requirements and analyze client needs and gaps.

•    During the Construct phase of a project, you will prepare documents and specifications that describe the configuration changes.

•    You will be responsible for configuring the solution using relevant tools or system applications based on the solution definition and customer requirements.

•    You will also be involved in the creation, execution, and maintenance of detailed and accurate test plans.

•    You will support the preparation of functional and technical training.

•    You will support the resolution of configuration/ implementation-related issues if and when they arise.

•    You will support configuration solution during a project's lifecycle (development, testing, post-production).

•    A university degree in Computer Science, Information Systems, or equivalent Engineering degree

•    Basic programming and/or scripting skills

•    Basic Cloud Knowledge

•    Strong analytical and problem-solving skills, with the ability to break down complex issues into actionable steps.

•    Communication skills to explain technical concepts clearly to non-technical stakeholders.

•    Teamwork and collaboration mindset, comfortable working in cross-functional environments.

•    Adaptability and eagerness to learn, with the ability to pick up new tools, technologies, and methodologies quickly.

•    Attention to detail and an organized approach to documentation and requirements gathering.

Extra Credit:

•    Hands-on configuration or customization experience through academic or team-based projects.

•    Familiarity with Agile/Scrum methodologies and experience working in project-based environments.

•    Exposure to Jira/Confluence or similar collaboration and requirements management tools.

•    Understanding of BPMN (Business Process Model and Notation) or other process modeling techniques.

•    Experience with requirements gathering or process documentation through internships, coursework, or academic projects.

•    Knowledge of API concepts (REST, SOAP) or basic integration principles.

•    Involvement in student organizations, hackathons, or team-based projects demonstrating leadership, problem-solving, or innovation.

•    You will be working within an extremely diverse and multi-cultural environment, and a fast-growing and dynamic organization.

•    You will be provided with a rare learning opportunity within an experienced team, working on high-end technology and solutions.

•    You will be working on market-leading software for the telecommunications industry.
 Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.

 Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce