Account Manager

About Us: VALUE is a multi-award winning strategic, digital agency that transforms ideas into impact. We partner with brands to craft experiences that are not only memorable, but measurable, combining creativity with performance across the entire customer journey.

About this position

The Account Manager role sits at the center of our value chain, ensuring that client relationships, project delivery, and internal coordination translate into tangible business outcomes. This position is not about personal performance alone, but about building ownership across teams, maintaining process discipline, and creating a climate where specialists can perform without micromanagement. Account Managers act as the link between clients, delivery teams' managers, and leadership. Accounts managers are responsible for outcomes, quality standards, and alignment with our strategy and culture. Success in this role is measured not only by satisfied clients but also by the clarity, efficiency, and growth of the systems and people under their stewardship.

Key Responsibilities:

●     Lead and ensure the implementation of project management processes and tools.

●     Build and nurture strong relationships with clients and internal teams.

●     Oversee project deadlines, budgets, and deliverables quality.

●     Develop and maintain project templates (scope, briefs, budgets, etc.).

●     Report on project and account performance, costs, and KPIs.

●     Participate in annual planning, budgeting, reporting, and performance measurement.

●     Manage CRM, contracts, proposals, and invoicing.

●     Coach, onboard, and support Project Managers and new team members.

●     Resolve cross-functional and cross-team alignment issues.

●     Support sales growth, client retention, and new service proposals.

●     Represent the company at events and contribute to supporting marketing materials.

●     Tactical and processes decisions (tasks allocation, team workflow, daily priorities, performance reviews, coaching, team capacity)

●     Functional strategy (resource allocation, process improvement, KPI ownership

What You Need for This Position

●     Bachelor's degree in Marketing, Communications, Business, or a related field.

● years of experience in Account Management or Project Management within a digital or creative environment.

●     Strong process management and resource allocation skills.

●     Exceptional communication and negotiation abilities with a client-first mindset.

●     Proficiency in CRM and project management tools.

●     A collaborative team player who enjoys coaching and supporting others.

●     Ability to make tactical and strategic decisions under pressure.

●     Proven focus on business outcomes and measurable performance.

●     Ownership mentality and accountability for culture, systems, and team success.

●     Strategic perspective and adaptability to changing priorities.

Required Skills:

●     Ability to drive and ensure the processes implementation

●     Relationship building for accomplishing results

●     Avoiding micromanaging

●     People expresses and style selection for different projects

●     Project Design and Management

●     Proficient with PM tools and processes

●     Communication and climate setting

●     Communicating and negotiating with clients

●     Ability to allocate resources and set standards across sub-functions

●     Performance measurement

Time Application:

●     Project design / review / delivery / Quality / Deadlines / Paperwork (productive expert-keeper)

●     Communication with other units, customers, suppliers Duties:

●     CRM

●     Annual planning – budgeting – Reporting - performance measurement

●     Spend time reviewing how PMBs (Project Manager Badgers) manage

●     Regular check-ins to align manager performance with enterprise values & goals

●     Be available for PMs and Specialty-badgers

●     Setting priorities

●     Resolve cross-functional and cross-team alignment issues

●     Sales Farming

The Benefits

●     Plenty of advanced training opportunities.

●     A clear path of progression, tailored for your own unique talents and ambitions.

●     The freedom and flexibility to handle your role in a way that's right for you.

●     Great workplace.

●     Free Coffee & Office cat

●     Free Birthday day