Groom I Vedema, a Luxury Collection Resort

6 days ago

Thíra Southern Aegean, Greece Empiria Group Full time

Groom
About Us
Empiria Group
, owns, manages, and operates a unique collection of luxury hotels and villas, members of
The Luxury Collection and Design Hotels
of
Marriott International
, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 400 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview
The Groom will be primarily responsible for greeting and welcoming all guests to the hotel and relieving guests of their luggage upon their arrival and departure.

Key Accountabilities:

  • Assisting guests with their luggage upon arrival and departure, ensuring a smooth and welcoming check-in/check-out experience
  • Escorting guests to their rooms and providing information about hotel facilities and services
  • Assisting with guest inquiries, offering recommendations for local attractions, restaurants, and activities
  • Delivering messages, packages, and amenities to guest rooms in a timely and professional manner
  • Ensuring that guest luggage is safely stored in the designated storage area when required
  • Maintaining a clean and organized bell desk and/or luggage storage area
  • Coordinating with the front desk and other hotel departments to ensure guest needs are met promptly
  • Monitoring and managing the transportation schedule, assisting guests with transportation arrangements
  • Providing exceptional customer service, addressing any guest requests or issues with courtesy and efficiency
  • Assisting guests with special requests, such as arranging for additional amenities or services during their stay

Requirements

  • Minimum 2 years working experience in a similar role in the 5-star hotels or high-volume venues
  • Excellent knowledge of English language. Any additional language will be considered an asset

Candidate's Profile:

  • Excellent communication and interpersonal skills
  • Flexibility to respond to a range of different work situations
  • Passion for delivering exceptional levels of guest service
  • Pleasant personality, team player and customer oriented

Benefits

  • Staff accommodation, including Wi-Fi access and air conditioning
  • Half board meal plan (Breakfast, Lunch)
  • Continuous training and development
  • Excellent career growth opportunities within the company or through other Marriott International hotels

At
Empiria Group
we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.
Join our path of excellence

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