Czech Customer Support Consultant

2 days ago

Athens, Attica, Greece speakit Full time €20,000 - €40,000 per year

Do you speak Czech? A new position in Customer Support is opening a new door in your life Pack your bags for Greece and work in Athens.

We are currently looking for an enthusiastic & communicative Czech Customer Support Consultant. Ready to join your next adventure?

Benefit from a unique opportunity to become customer representative for retail sector, in an excellent working environment.

Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece

Responsibilities:

  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Resolve customers' online store post-sales requests
  • Deliver high quality support: provide accurate and complete information by using the right methods/tools
  • Manage large amounts of incoming calls & emails
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions
  • Identify and assess customers' needs to achieve satisfaction

Requirements

  • Native-level or C1 level in Czech
  • At least B2 level in English
  • Tech savvy, curious about new technologies
  • High School Diploma
  • Flexibility to work night shifts/ weekend shifts (if applicable)
  • Great communication skills
  • Prior customer support experience would be an advantage

Benefits

  • Competitive salary (gross salary €)
  • 14 salaries per year
  • Monthly bonuses
  • Relocation support (flight ticket to Greece, 2-week hotel accommodation, assistance finding an apartment, assistance with the Greek authorities paperwork) in case you reside outside of Greece
  • Training courses
  • First-class ongoing training and career development opportunities
  • You will join a multinational market leading call center company
  • Work in a vibrant and energetic office with a real team focus
  • Multicultural and modern working environment

    Only CVs in English will be reviewed

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