Recovery & Collections Administrator

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

The Recovery & Collections Administrator is a key role for the smooth function of the Finance (Collections) Department of Ayvens. One of the main tasks is to ensure that debt exposure is reduced and monthly KPI's are achieved. He/she will act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Additionally, he/she is responsible to contribute in controlling the risk in our portfolio and support the relationship between Ayvens and outsource Collection's agency.

Responsibilities:

• Day-to-day management of accounts receivable, verbal and written communication with clients.

• Handling customer queries and complaints by letter, email and telephone, received from several sources and in line with company procedure and timescales.

• Establishment of effective communication routines with the Outsourced Provider with regards to the management, monitoring and reporting of debt levels and performance in line with agreed SLA's and KPI's.

• Reconciliation of accounts with clients - when and if necessary.

• Analyze portfolio exposure and assist in clientele targeting

• Liaise with the Credit Risk team to ensure prompt identification of cases with increased credit risk and proposal of measures.

• Assistance in communication with Central team (utp/non-utp assessments, justification of past due accounts etc).

• Meet all agreed SLA's and Key Performance Indicators (KPI's).

• Build relationships and develop the trust of the internal and external Customers.

• Maintain a high level of service focus, ensuring Ayvens Service Style is adopted and always supported.

Qualifications and skills:

• Minimum 2 years  experience in collections.

• University degree in Economics will be considered as a plus.

• Sound knowledge of legal terms and procedures.

• Digital literacy and tech savviness   

• Excellent command of English - verbal and written.

• Being multitasking and able to prioritize and handle complex situations.

• Strong listening skills

• Excellent interpersonal skills – verbal and written combined with excellent communication skills.

• Demonstrates initiative and motivation and acts promptly to get things done.

• Dares to take a stance and express it.

• Indicates swiftly when a thing can or cannot be done.

• Co-operates and builds relationships in the immediate work environment.

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.