Technical Writer

Job Description
As a member of Nokia's IP Networks (IPN) customer documentation team, you will develop accurate, user-focused, topic-based information in a fast-paced environment to support a variety of customer-facing information deliverables. The customer documentation team is always innovating, so adaptability and dynamic learning are key qualities for success.

How You Will Contribute And What You Will Learn

• Work independently and in cross-functional teams to develop clearly structured information products with precise and user-focused procedures and essential reference information for the installation, operation, maintenance, and management of Nokia's Network Infrastructure solutions.
• Follow the defined IPN development process and best practices to create content and graphics for IPN products using state-of-the-art tools, such as XML authoring tools, Content Management Systems (CMS), and server-based production systems.
• In close collaboration with R&D, product line management (PLM), and other Nokia functional areas, gather the required source information. This includes researching and analyzing source materials; working with product prototypes, command line interfaces (CLIs) or Graphical User Interfaces (GUIs); and leading interviews and technical discussions with subject matter experts (SMEs).
• Accurately and effectively communicate technical information in the English language in a way that is relevant to a global audience.
• Manage the testing and validation of information products with SMEs.
• Negotiate operational issues and conduct briefings with senior stakeholders within the job function, when required.
• Assess customer and internal feedback to update and improve information products.
• Evaluate business requirements, customer needs, and best practices to validate and develop information designs that meet those needs.
• Actively contribute to evaluating and developing standards, processes, and information architectures, as required.
• Coordinate information development activities for individual projects in the team; support and train less-experienced team members; represent the team in project meetings.
• Continuously share and expand your own technical expertise for assigned products and proactively broaden abilities to leverage a state-of-the-art toolset to develop customer-facing information products

Key Skills And Experience
You have:

• A university-level bachelor's degree in Technical Communication, English, Journalism, or a related technical field, and at least 7 years of technical writing experience
• Excellent written and verbal English language skills and a good understanding of structured authoring
• Advanced quality-focused technical writing and research skills to gather, develop, and share user-focused information as part of a global, diverse, and cross-cultural team
• Strong organizational skills and ability to independently manage competing priorities and work effectively on your own or as part of a team
• Superior learning skills and aptitude to adapt and thrive in an innovative setting
• Proven initiative and adaptability to a changing business environment.
• Advanced analytical skills and specialist knowledge to contribute with creative, non-standard approaches to improve processes and resolve complex problems in a dynamic environment, under high market pressure

It would be nice if you also had:

• Experience with XML authoring tools (such as oXygen) and content management systems (such as Git)
• Knowledge of telecommunications or data networking and the ability to quickly acquire domain knowledge through training
• Experience in working with a command line interface (CLI)
• Experience with Confluence, JIRA, and SharePoint
• Experience working with new hardware and software

About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

About The Business Group
A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.

We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team
Some of our benefits in Greece :

• On site, hybrid or remote work arrangements, based on the business requirements
• Life and medical insurance, plus an annual medical check-up program
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Group pension plan and incentive programs to support long-term financial security
• Ticket restaurant e-card
• Company bus transportation and company-provided mobile device with subscription
• Referral bonus for recommending qualified candidates
• Well-being programs to support your mental and physical health
• Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
• A learning culture that promotes continuous personal and professional growth – for your role and beyond