Key Account Manager

What we do

No matter if you're the biggest sports fanatic, have a 'minor' shoe addiction or you own just one pair of sneakers, you know that finding the "perfect" shoe can be challenging. We're here to help people find that perfect fitting shoe every single time. We have created a way to make a 3D scan of your feet and match that profile with our own (and the world's largest) database of 3D-scanned shoes. Our goal is to inspire people to do what they love in maximum comfort, whether it's running a marathon, dancing all night or simply going for a stroll in the park.  As an employer, we strive to translate this philosophy into a happy and balanced lifestyle for all our team members, giving them the opportunity to grow and thrive while doing what they love.

The fit we hope to find

We're looking for a strategic, commercially minded, and client-obsessed Account Manager to join our team in Athens. You'll be the key partner for some of the world's leading footwear retailers and brands - building trusted relationships, driving organic business growth, and ensuring our clients get the most value out of SafeSize 3D foot scanning solutions.

This is a pivotal role within our commercial organization: you will oversee a portfolio of key accounts and lead a team of Account Executives who manage project implementations. You'll act as an extension of your clients' teams - understanding their business, anticipating needs, and proposing data-driven solutions that help them innovate in retail, boost sales, and elevate customer experience.

What you'll do

• Client Partnership & Growth

  • Own and grow relationships with key clients and regional portfolios, ensuring long-term satisfaction and performance;

  • Develop a deep understanding of each client's goals, challenges, and opportunities, proactively suggesting strategies and new initiatives;

  • Drive organic growth by identifying upselling and cross-selling opportunities and developing tailored proposals;

  • Lead negotiations, oversee contract renewals, and contribute to forecasting and revenue planning;

• Account Management & Execution

  • Oversee daily account operations with support from your Account Executive team, ensuring seamless coordination and delivery;

  • Track and analyze KPIs, usage data, budgets, and financial performance across accounts - ensuring accuracy, transparency, and action where needed;

  • Manage commercial documentation including contracts, renewals, and project plans;

  • Create impactful presentations, reports, and business reviews for clients and management;

  • Travel to meet clients, strengthen partnerships, and drive commercial outcomes;

• Collaboration & Guidance

  • Partner with Account Executives to ensure successful implementations and client satisfaction;

  • Collaborate closely with Product, Operations, Logistics, and Finance teams to align client needs with SafeSize internal priorities;

  • Act as the voice of the customer - sharing insights, challenges, and ideas to influence product and service innovation.

What you bring

• Bachelor's or Master's degree in Business, Marketing, or related field

• 7+ years of experience in Account Management, Key Account, or Commercial roles - ideally in retail, or SaaS environments

• Proven track record of growing client relationships, meeting commercial goals, and leading client-facing projects

• Strong analytical and financial acumen - confident with KPIs, budgets, and data-driven reporting

• Experience managing teams and aligning cross-functional stakeholders

• Excellent communication, presentation, and negotiation skills

• Fluency in English; other European languages are a plus

• Willingness to travel and build face-to-face client connections

Who you are

• A natural relationship-builder who combines empathy with commercial drive;

• Structured and analytical - comfortable working with data, metrics, and performance dashboards;

• A strong leader who supports, motivates, and develops others;

• Curious, forward-thinking, and passionate about retail innovation and technology;

• A team player who thrives in a fast-paced, collaborative environment and takes full ownership of results.

What SafeSize offers you

Being a great employer is important to SafeSize. We strongly believe in social impact (doing things right AND doing the right things) and offering our employees an awesome experience is a crucial element of that. We see fun and engagement as two core ingredients of a successful team. We encourage our people to find their passion within work and create an inspiring environment for our team, so everyone can excel and continue to grow.

For this position, you will be working at our office in Athens, Greece from Day 1.

A sneak peek into our perks:

• Competitive remuneration

• A brand-new office in a beautiful building with garden in Kifissia, Athens (1 min walking distance from Kifissia train station)

• Healthy breakfast, snacks and lunch

• Volunteer time off: extra time off to spend on assisting a good cause of your choice

• Monthly team events and drinks

• Company mobile and laptop

• Commuting expenses covered

• Private health insurance

• Annual Learning & Development budget

• And most important of all: a driven team of talented SafeSizers and an inspiring place to work and learn, where we work together according to the five company values:

  Be a force of good - Foster passion & fun - Dream big, start small, learn fast

  Take ownership - Build trust and lend a helping hand

Which steps to take

If this sounds like you, click the apply button below  We would love to find out why you would be a great match for this position and why you think SafeSize is a company that fits you. Please do not forget to attach your CV and add a cover letter.