Strategic Accounts Executive

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

The Strategic Accounts Executive is responsible for creating and providing additional value to Ayvens' existing Strategic Accounts. Focus of his/her responsibilities is to develop and extend business with existing Customers by cultivating relationship and offering recognizable added value.

The individual selected for the role will be concerned with the company's external facing, consistency, customer satisfaction, new products launching, and ongoing provision of accurate and timely vehicle fleet performance data and analysis to the assigned accounts.

Key Responsibilities:

• Build long-term relationships with existing Strategic Accounts that focus on delivering added value and result on increasing customer satisfaction index.

• Develop deep knowledge of company's propositions, products, and tools.  

• Excellent knowledge of the automotive industry.

• Develop & implement Yearly Strategic Account Plan.

• Involve the company's senior management where necessary. 

• Conduct meetings with clientele according to yearly plan, aiming to cultivate relationship both in depth and breadth.

• Pro-actively and methodically identify customer needs and create plan to provide adequate fleet management solutions through the company's propositions suite.

• Introduce clientele to the company's digital platforms.

• Manage sales opportunities with persistency.

• Orchestrate internally and externally an effective tender management process according to timelines and SLA's.

• Ensure high sales conversion ratio which will lead to renewal fleet successfully & will enable further penetration.

• Provide excellent customer service.

• Take ownership for all queries and complaints and ensure they are resolved within agreed timescales and performance standards.

• Liaise with internal departments to ensure adherence to Service level agreements.

• Identify potential trends and threats and take all actions necessary to avoid customer service disruptions.

• Act internally as clients advocate ensuring that the voice of the customer is communicated with responsibility and embedded at the organization.

• Obtain full and sufficient information from customers to enable the progress of all regulatory processes and enable activities to be completed successfully.

• Be involved in any other ad hoc projects / team activities as may be required.

• Manage commercial CRM with attention to detail, emphasize on top and updated data quality.

• Along with the account management team, take all actions to accelerate the completion of all administrative tasks.

• Ensure that CRM automations are functioning properly and report all relevant issues.

Qualifications & Skills:

• Professional experience with a minimum of five (5) years in an equivalent level, preferably in B2B services or in a complex commercial environment.

• University degree in Business Administration or Marketing.

• Excellent interpersonal and communication skills

• Strong Commercial awareness

• Able to communicate persuasively across a range of different stakeholders.

• Strong listening skills

• Strong written communication skills

• Ability to present effectively.

• Teamwork skills

• Challenger mentality with strong negotiation skills.

• Tech Savviness and new technology adaptiveness.

• An entrepreneurial mind-set with strong self-motivation and the ability to work both independently as well as a member of a high performing teams.

• Solid quantitative (numerical and problem solving) skills.

• Highly structured combined with a pragmatic 'can do' mentality.

• Motivated with a strong track record of delivery.

• Fluency in English (speaking and writing)

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.