Chinese Cantonese Customer Experts for messaging app

Job Overview:

Give people the power to build community and become a member of our strong Customer Experts team for an Instant Messaging platform in Athens

We are looking for talents with great Chinese / Cantonese & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

You will be working in a team supporting users of a cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text & voice messages, make voice & video calls, and share content.

We invite you to be part of a strong team that helps to build a better online user experience.

TP in Greece connects customers with the world's top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.

Note: This position is not a remote/work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).

What you will do:

• Handle tickets, following support procedures and policies.

• Communicate with customers via chat & e-mail, following support procedures and policies.

• Follow specified workflows for incident identification, escalation, resolution and closure.

• Track and follow cases to ensure they closed in an efficient and timely manner.

• Apply a content policy to digital content and execute handling procedures with consistency.

• Work towards reaching targets as set out by client statement of work as well as internal targets.

• Ensure high quality and safe experiences for both people and businesses.

• Follow company and client procedures and guidelines.

What we expect from you:

• Superior verbal and written skills in Chinese / Cantonese

• Very good English knowledge

• Ability to understand the main ideas of complex text on both concrete and abstract topics

• Ability to fluently interact without strain for either party.

• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage

• High attention to details and follow through

• An effective team player who is able to also work independently

• Proven ability to deal with problems and solve them effectively

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

• Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))

• Competitive monthly salary + 2 extra salaries per year

• Refer-A-Friend: Bring your friends and receive great bonuses

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well ascommunity & social responsibility initiatives

• Free online Greek language courses

• State of the art premises, providing a great working environment with relaxing break areas

• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.

Find out more

Would you like to see more Chinese speaking jobsoptions?

Would you like to see more Cantonese speaking jobsoptions?

Do you need even moreavailable jobs?