Customer Success Manager

13 hours ago

Athens, Attica, Greece Check Point Software Full time

Why Join Us?

We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

Check Point's mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

Key Responsibilities

  • Accelerate the customer's value realization of Check Point's products & services
  • Providing top-notch Customer Advocacy – Understand the customer's technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
  • Develop and nurture relationships with key customer decision makers (Exec and Engineering)
  • Establish and execute upon clear retention goals and process milestones
  • Assist and track customers with their ongoing adoption (deployment and usage) of Check Point's products and services
  • Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
  • Work with implementation partners on strategic accounts and opportunities
  • Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
  • Detailed understanding of the different contracts to ensure agreement fulfillment
  • Crisis management

Qualifications

  • A customer-first approach
  • 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
  • Fluent English and excellent communication skills and ability to foster positive business relationships
  • Strong technical skills and orientation
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Patient and active listener
  • Ability to work independently in a high-velocity environment
  • Willingness to travel abroad from time to time

What will you get in return?

  • Exposure to exciting and award-winning technologies in the Cyber Security industry
  • Opportunity to fulfill your potential by rolling out creative ideas and projects
  • Work with and build a long-lasting relationship with a team of brilliant people

We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.

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